Why P2P won't work

Looks like a package delivery service I'm trying to work with is using a P2P protocol when transfering calls. Instead of transfering me straight to the person who would handle my inquiry, I get transfered to someone who is apparently just another node on the network. And that person just transfers me again. I was afraid I was caught in a loop but I must be getting somewhere because it only took 6 hops/transfers (6 degrees of separation?) before I got placed on hold indefinitely.

I agree!

It's confusing because you have no idea who you're talking to and they might as well be on another planet (or they're all in the same 10x10 room transfering calls back and forth for kicks). Then I got bitched out when I tried again and the lady was offended I refered to their high tech voice mail system as an 'answering machine', as if a digital voice mail system will better return my calls than a $5 tape/analogue answering machine.